Terms & Conditions

Whether booking a quick breakaway, a business trip, or a multi-stop itinerary - understanding your rights and responsibilities are essential

TRAVELLER DETAILS

It is the responsibility of the customer to ensure that all details are 100% correct. Most airlines & travel suppliers do not allow any changes after documents have been issued. Any fees or penalties imposed due to correction of customer details will be fully for the customer's account

PASSPORT & TRAVEL DOCUMENTS

It is the responsibility of the customer to ensure that all travellers' passports are valid for at least 6 months after the return date of the travel period, and there are at least 2 blank pages open next to one another. Most countries require machine-readable passports and do not accept temporary passports. Compliance with the immigration authorities of each country that is being visited is fully customers responsibility

TRAVELLING WITH CHILDREN

All children travelling internationally into or out of the Republic of South Africa require unabridged birth certificates* in addition to their passports
* An "Unabridged Birth Certificate" contains the full particulars of both parents

VISAS

Most destinations require a visa for entry / transit for South African passport holders
It is the customer's full responsibility to check the visa and entry requirements for all countries that are being visited, including transit or stopovers along the way.

JACK TRAVEL and its associates do not accept responsibility for any consequences whatsoever due to me failing to ensure that I comply with the necessary health, passport and visa requirements of the countries I visit regardless of transits, stop overs or my final destination.

I have obtained the relevant information pertaining to visas for my travels and will process my own visa applications where applicable. JACK TRAVEL and its associates cannot be held liable for any costs incurred due to date changes or cancellations in respect of the travel bookings I have made, where the visas are not ready / processed / are declined by the relevant travel authorities.

Most visas require a minimum of 14 working days to be processed. Any delays are completely beyond JACK TRAVEL & its associates' control. Australian, Canadian, New Zealand and British visas can take up to 30-45 working days to be issued.

GENERAL TERMS & CONDITIONS

PAYMENT:
JACK TRAVEL & its associates will not proceed with any booking until payment reflects in the relevant bank account. The customer will be liable for any increase in price due to commercial conditions during the time it takes for the funds to reflect in JACK TRAVEL & its associates's account. Should the services or product no longer be available in the time it takes for the funds to reflect in our account, all funds received will be refunded to the customer.
JACK TRAVEL & its associates accepts the following methods of payment:
• Cash;
• Credit and / or debit cards;
• Secure Online payment by credit card;
• Electronic fund transfer (EFT bank transfer)


PRICE & AVAILABILITY:
All prices are quoted in South African Rand.
The following commercial conditions shall apply to quotations and supply of services and product:
• Price variation:
If the rate(s) of exchange (“ROE”) are applicable, the ROE on the day of quotation will apply. Should the ROE increase at the date of payment reflecting in JACK TRAVEL & its associates's account, such increase will be for the customer’s account and payable in addition to the total price quoted.
• General:
All quotations are subject to availability from third party suppliers. Should the product range no longer be available, another product will be quoted at an updated price.


AGENCY & THIRD PARTY SUPPLIERS
JACK TRAVEL & its associates act as an agent for,  and sells various travel related products as agent on behalf of numerous transport, accommodation and other service providers such as visa suppliers, airlines, coach, rail and cruise line operators, as well as all wholesalers. JACK TRAVEL & its associates’s obligation to the Customer is to make travel bookings as the agent on the Customer’s behalf and to arrange relevant contracts between the Customer and Suppliers.

JACK TRAVEL & its associates charge a fair and reasonable service fee to book travel on the Customer’s behalf.

JACK TRAVEL & its associates exercise care in the selection of reputable Suppliers, but has no control over, or liability for, the services provided by Suppliers. All enquiries and business conducted with Suppliers are subject to the Supplier’s terms and conditions. The Customer by signing or electronically accepting the Terms & Conditions is deemed to have read, understood and agreed to be bound by these Terms and Conditions which refer to Supplier terms & conditions. Any misapprehension about the transaction or the implications thereof should be brought to the attention of the Supplier. The Customer should request clarity on any misapprehension.

Any legal rights which the Customer might have in connection with the provision of travel services are against the specific Supplier and, are not against JACK TRAVEL & its associates.

TRAVEL INSURANCE

Travel insurance is strongly recommended for all international travel. There are various travel insurance options available to the customer, including, but not limited to:
Basic Insurance Options:
1. Bank Insurance (complimentary when paying for international air tickets using a bank issued credit card)
2. Bank Insurance - Top Up (additional insurance added on top of complimentary insurance)
3. Medical Aid - International Medical Insurance (offered through certain South African medical air providers)

Comprehensive Insurance Options:
4. Stand Alone Short-Term Travel Insurance (a standalone product that can be purchased independently through a registered insurance broker)
5. TIC (underwritten by Santam) or BRYTE (Bryte Insurance Company Limited) can be purchased through JACK TRAVEL (JACK TRAVEL & its associates act as an agent of the insurance company)

With any insurance product, it is the Customer's full responsibility to ensure that the full policy documents are read, understood and that any specific concerns are raised prior to the start of any international trip

Thank you for booking with JACK TRAVEL

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